Encountered a pesky error message when trying to import a document into SignPe? Don't fret! We're here to help you troubleshoot and get back on track.


What could be causing the issue? Let's explore:


  1. Check the Format: SignPe likes to work with specific types of files. Ensure your document is in one of these formats: PDF, JPG, PNG, JPEG, or HEIC. If it's in a different format, SignPe might struggle to recognize it.
  2. Internet Connection: Ah, the wonders of the internet! But sometimes, it can be a little temperamental. A good WiFi connection or slow 3G can help SignPe's ability to import your document smoothly. Make sure you're connected to a strong and stable internet connection.
  3. File Size: Large files can sometimes take longer to import or may encounter issues. If your document is particularly large, consider reducing its size or splitting it into smaller sections before importing it into SignPe.
  4. File Integrity: Check to ensure the document file is not corrupted or damaged. If the file is corrupt, SignPe may be unable to import it successfully.
  5. Update SignPe: Occasionally, errors may arise due to outdated software. Ensure you're using the latest version of SignPe to access all the latest features and bug fixes.


You can troubleshoot the error by addressing these potential issues and successfully importing your document into SignPe. Remember, we're here to support you every step of the way!


So, next time you encounter an error while importing a document, follow these steps, and before you know it, you'll be back to smoothly signing your documents with SignPe. Happy signing!