Do you need help with in-app purchases on the SignPe app? In-app purchase failures can happen for various reasons, but don't worry. There are some simple things you can try to fix.


If you see a message asking you to download the app before making a purchase, it could be because you used a different Apple ID when you first downloaded the app. But don't fret; fixing this is easy!


Follow these steps:

  1. To delete the SignPe app, Find the icon on your device's home screen. Press and hold the icon until it starts shaking. Then, tap the "X" in the corner of the app icon. Confirm the deletion when prompted.

  2. Reinstall the SignPe app: Head to the App Store and search for "SignPe." Once you find it, download and install the app again. Ensure you're using the Apple ID you want for the in-app purchase.

  3. Make your in-app purchase: Open the SignPe app and make your desired purchase. You should no longer encounter the message asking you to download the app again.


If you're still experiencing issues or have any questions, please check other possibilities like:

  1. Check Your Internet: Make sure you have a strong internet connection. Bad wifi or cellular data can stop purchases from working right. Turn Airplane mode off and back on if you're using cellular data.
  2.  Restart the App: Quitting and reopening the eSignature app can fix minor glitches. Press the home button twice on iPhones and swipe up on the app. On Androids, go to Settings > Apps > eSignature App, tap "Force Stop, " and reopen it.
  3. Check Payment Info: Your phone or tablet's payment method needs to be up-to-date and working. Expired or declined credit/debit cards can block purchases. Update this information if needed.
  4. Restart Your Device: Turning your phone or tablet fully off and back on can fix problems and clear out bad data.  
  5. Update the App: Ensure you have the newest version of the eSignature app installed, and check for any system updates for your phone or tablet's operating system.
  6. Check Parental Controls: Parental control settings that block in-app purchases might be turned on. On iPhones, go to Settings > Screen Time > Content & Privacy Restrictions and make sure In-App Purchases are allowed.


If you still can't get purchases to work after trying all those steps, don't hesitate to contact our support team at support@signpe.com. We're here to help you. Sometimes technology can be tricky, but we can get things working smoothly again with a little troubleshooting. Happy signing!